StoryBuilder Support

How do I create a new story in StoryBuilder?

Open the app and tap on "Create Story" on the main screen. Choose your preferred genre, character names, age group, story themes, and tone. Tap "Generate Story" to craft your custom tale in seconds.

Can I listen to narration or read-aloud audio?

Yes! StoryBuilder features built-in voice narration. Open any saved story in your library and tap the Speaker / Play Audio icon at the top to listen to voice narration.

Can I edit, export, or share stories?

You can edit text at any time by tapping the Edit button on any story page. To share or print, tap Share to export as PDF or plain text via email, messaging apps, or AirDrop.

Does StoryBuilder work offline?

Stories that you have already generated and saved in your library are fully available offline. An internet connection is only required when generating new stories or syncing across devices.

How do I restore my StoryBuilder Pro / Premium purchase?

If you reinstalled the app or switched to a new device:

1. Open StoryBuilder and tap the Settings icon.
2. Tap "Restore Purchases".
3. Ensure you are signed in with the same Apple ID or Google Play Account used for the original purchase.

How do I cancel or manage my subscription?

Subscriptions are managed securely by Apple or Google:

• On iOS (iPhone/iPad): Open device Settings → Tap your Name/Apple ID → Subscriptions → Select StoryBuilder → Tap Cancel Subscription.
• On Android: Open Google Play Store → Profile Icon → Payments & Subscriptions → Subscriptions → Select StoryBuilder → Tap Cancel Subscription.

How do I delete my StoryBuilder account and data?

We respect your privacy and provide a direct in-app account deletion mechanism:

1. Open StoryBuilder → Navigate to Profile / Settings.
2. Scroll down to the Account section and tap "Delete Account".
3. Confirm your choice. This permanently removes your profile, cloud-synced stories, and personal preferences from our servers.

Is StoryBuilder safe for children and families?

StoryBuilder includes strict safety guidelines, age-appropriate content filtering, and kid-safe guardrails to ensure generated stories remain friendly, wholesome, and educational for young readers.

The app is crashing or stories are not generating.

Please try the following quick steps:

1. Verify that your device has an active Wi-Fi or cellular internet connection.
2. Check the App Store or Google Play Store to ensure you are running the latest version of StoryBuilder.
3. Force close the app and restart your device.
4. If the problem persists, use our contact form below to send us your device model and OS version.