Kids 360 — App Support | Cruz Mobile Solutions

📞 Direct Contact Channels

Need immediate help or want to report an issue? Reach out to our dedicated support team directly.

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Email Support nani.gutla@gmail.com

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Phone Hotline +91 97011 79882

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WhatsApp Chat +91 97011 79882 (Instant)

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Response Time Within 24 Hours

📚 Learning Modules in Kids 360

Our support team assists with all core modules included in the Kids 360 educational suite:

🔤 ABC & Phonics

Letter recognition, uppercase & lowercase tracing, interactive phonics sounds, and letter-to-word associations.

🔢 123 & Counting

Number tracing from 1 to 100, visual object counting, basic addition & subtraction concepts, and interactive math games.

🎶 Nursery Rhymes

Popular sing-along rhymes with kid-friendly animations, lyrics captions, rhythm pacing, and lullaby audio player.

🎨 Painting & Drawing

Coloring books, blank sketchpad, digital crayons, magic brushes, color mixing, and one-tap local artwork saving.

🔷 Shapes, Colors & Puzzles

Shape sorting, color matching games, memory card pairs, animal sound boards, and spatial motor skill puzzles.

💡 Frequently Asked Questions (Parent & Educator FAQ)

Find quick solutions to the most common questions regarding Kids 360.

❓ Is Kids 360 completely safe for young children and toddlers?

Yes, 100%. Kids 360 is strictly designed according to COPPA (Children's Online Privacy Protection Act), GDPR-K, and Google Play Families guidelines. We do not collect names, photos, or personal data from children, and no social networking or external chatting is present.

❓ Can my child use Kids 360 offline (without Wi-Fi or mobile data)?

Yes! All core learning modules—including Alphabet tracing, 123 counting, standard nursery rhymes, and the painting canvas—run entirely offline. You can safely use Kids 360 on road trips, flights, or anywhere without internet access.

❓ The phonics audio or nursery rhyme music is not playing. How do I fix it?

Please check the following quick troubleshooting steps:

Ensure your device's physical Silent / Mute switch is not turned ON (especially on iPhones/iPads).
Verify Media Volume in your device settings or via the volume rocker.
Check the in-app audio toggle located behind the Parent Settings icon.
If Bluetooth headphones are connected, ensure audio is routed to them or disconnect Bluetooth to play via device speakers.

❓ Where are my child's drawings and paintings saved?

Paintings created in the app are automatically saved in the in-app "My Scrapbook" gallery. If a parent taps "Save to Photos", the app asks for system permission and saves the picture directly to your device's camera roll/photo gallery. We never upload your child's drawings to remote servers.

❓ How does the Parental Gate work?

To prevent toddlers or preschoolers from accidentally accessing external websites, support links, or in-app purchase options, Kids 360 features a secure Parental Gate requiring the parent to answer an adult-level math problem (e.g. "8 x 7 = ?") or execute a complex multi-finger gesture.

❓ How do I restore in-app purchases or subscriptions on a new device?

Open Kids 360 on the new device (signed into the same Google Play or Apple ID account), navigate to Parent Section → Restore Purchases. The app will immediately verify your receipt with the app store and unlock all purchased packs at no additional charge.

❓ Can I suggest a new nursery rhyme, language, or learning activity?

Absolutely! We love hearing from parents and teachers. You can submit your song suggestions or feature requests using the support ticket form below or via WhatsApp.

📝 Submit a Kids 360 Support Request

Fill in the form below and we will automatically open your email client with all details pre-filled for immediate review by our development team.

Parent / Teacher Name *

Your Email Address *

Topic / Module *

Device & Platform *

Description of your question or issue *

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